Build a rewarding career helping customers find answers, resolve problems and get more from the technology they use every day.
The Role
Become a trusted point of contact and deliver a friendly, efficient service across telephone and online channels.
About You
Bring a customer first approach, clear communication and the determination to see every enquiry through.
The Reward
The Role
Become a trusted point of contact and deliver a friendly, efficient service across telephone and online channels.
- Manage inbound and outbound customer enquiries from initial contact through to resolution
- Provide clear support and advice on broadband, fibre, mobile and related services
- Identify customer needs and recommend suitable products and services
- Record and diagnose faults, aiming to provide an effective first contact resolution
- Complete orders, customer registrations and system updates accurately and efficiently
About You
Bring a customer first approach, clear communication and the determination to see every enquiry through.
- Previous experience in a customer facing role with a genuine commitment to excellent service
- A professional telephone manner with strong listening, verbal and written communication skills
- The ability to explain technical or complex information in a clear and accessible way
- A well organised and methodical approach with the confidence to work independently and within a team
- Flexibility to work rota based shifts covering evenings, Saturdays and some public holidays
The Reward
- A full time position working 37 hours per week
- A varied role combining customer service, technology, problem solving and sales support
- Ongoing opportunities to learn about new products, services and technologies
- A supportive team environment focused on customers, reliability and continuous learning