Lead sales performance across three islands and turn strong teams, smart decisions and clear commercial priorities into results.
The Role
Bring Retail and Telesales together under one sales strategy, and drive performance across every channel.
About You
Combine strong sales leadership with commercial insight and the ability to get the best from teams across multiple locations and channels.
The Reward
The Role
Bring Retail and Telesales together under one sales strategy, and drive performance across every channel.
- Lead Retail and Telesales sales performance across Guernsey, Jersey and the Isle of Man
- Manage three Retail Sales Managers and the Telesales Team Leader while building a consistent culture of coaching and high performance
- Drive acquisition, revenue, conversion, cross sell and upsell performance against agreed commercial targets
- Use sales and customer data to identify opportunities, address underperformance and improve channel productivity
- Work closely with Commercial, Marketing and Customer Experience teams to deliver campaigns, propositions and responsible customer focused selling
About You
Combine strong sales leadership with commercial insight and the ability to get the best from teams across multiple locations and channels.
- Strong sales leadership experience within a multi site or multi channel consumer environment
- Proven success delivering acquisition, revenue, conversion and customer performance targets
- Excellent people leadership, coaching and performance management skills across Retail, Telesales or comparable assisted sales channels
- Strong commercial awareness with the ability to interpret sales data and turn insight into practical action
- Confident stakeholder management skills with experience delivering campaigns, propositions, targets and incentive activity through frontline teams
The Reward
- Senior leadership responsibility for Retail and Telesales across Guernsey, Jersey and the Isle of Man
- Direct leadership of Retail Sales Managers and the Telesales Team Leader
- Opportunity to shape sales strategy, channel productivity and frontline capability across multiple markets
- Broad collaboration with Commercial, Marketing, Customer Experience, BI and Data teams
- Scope to improve sales workflows and explore responsible use of AI enabled sales coaching and productivity tools