Looking for a detail-driven role in a fast-paced environment where your accuracy and proactive attitude make a real difference.
The Role
Play a vital role in supporting investment operations and delivering exceptional service to customers.
About You
You are organised, analytical and ready to make an impact in a technical operations role.
The Reward
The Role
Play a vital role in supporting investment operations and delivering exceptional service to customers.
- Execute dealing instructions accurately in line with service standards and governance regulations
- Manage complex queries and ensure timely, high-quality responses
- Raise and place trades in line with client instructions and market guidelines
- Maintain true and accurate policy cash account records
- Support team leads and assist in maintaining overall service levels
- Rotate into other teams as needed to ensure seamless operations
- Provide product information and handle complex customer requests
- Investigate and resolve complaints, ensuring appropriate documentation
- Communicate effectively using the most suitable method for each situation
- Drive continuous improvement in department processes and procedures
- Represent the team in ad hoc projects and liaise with other business areas
About You
You are organised, analytical and ready to make an impact in a technical operations role.
- Exceptional attention to detail and high accuracy standards
- Strong verbal and written communication skills
- Excellent customer service focus
- Proactive, solution-focused mindset
- Ability to work well under pressure in a fast-paced environment
- Confident with MS Office at an intermediate level
- Minimum 5 GCSEs (grades A* to C / 9 to 4) including Maths and English
- Introduction to Securities qualification desirable but not essential
The Reward
- Competitive salary with regular reviews
- Generous pension and bonus scheme
- Private medical insurance
- Income protection and life assurance
- Comprehensive wellbeing and support services
- Personal and professional development opportunities
- Inclusive, flexible and supportive working culture
- Hybrid working and part-time arrangements considered