Join a forward-thinking organisation that is transforming its customer service function to deliver market-leading excellence and outstanding experiences for customers and advisers.
The Role
Play a key part in delivering an exceptional customer experience by resolving queries and building positive relationships across all customer touchpoints.
About You
You will be a confident and empathetic communicator with a passion for delivering excellent customer service and a proactive approach to problem solving.
The Reward
The Role
Play a key part in delivering an exceptional customer experience by resolving queries and building positive relationships across all customer touchpoints.
- Engage with customers and advisers via calls and emails across a variety of products and processes
- Resolve a wide range of queries
- Identify and suggest process improvements to enhance the customer journey
- Gather and share customer feedback to support continuous improvement
- Collaborate with peers across departments to deliver consistent customer experiences
About You
You will be a confident and empathetic communicator with a passion for delivering excellent customer service and a proactive approach to problem solving.
- Experience handling external telephone calls with clients and advisers
- Previous experience in life assurance or a similar customer service environment
- Strong verbal and written communication skills
- Positive and adaptable attitude with enthusiasm for learning and change
- Collaborative team player who can also work independently
- Logical and organised approach to problem solving
- Strong attention to detail and commitment to quality outcomes
- Minimum five GCSEs grade 9 to 4 or equivalent including English and Maths
The Reward
- Competitive salary and comprehensive benefits package
- Generous pension
- Income protection private medical insurance and life assurance
- Opportunities for personal and professional development
- Flexible working arrangements to support work life balance