A leading wealth management organisation, are looking for an accomplished team leader ready to elevate a customer service function and inspire a first class experience for every customer
The Role
Lead a high performing customer service team and driving service excellence
About You
The ideal candidate will bring proven leadership ability and a commitment to exceptional customer service
The Reward
The Role
Lead a high performing customer service team and driving service excellence
- Recruit lead and motivate a customer service team across single or multiple product lines ensuring service levels and quality standards are achieved within budget
- Communicate with confidence to ensure the team understands shared goals and their role within the wider customer service structure
- Champion a customer centred approach in line with company values
- Develop team capability through coaching mentoring and structured development
- Maintain a culture of professionalism ensuring full compliance with legislative and company requirements
- Manage resource levels to respond effectively to fluctuating demand
- Support process improvements in partnership with the performance and oversight function
- Build strong collaborative relationships across teams and business areas
- Resolve complex issues and complaints in line with regulatory procedures
- Ensure controls are followed and risk events recorded accurately
About You
The ideal candidate will bring proven leadership ability and a commitment to exceptional customer service
- Knowledge of insurance products policy conditions and regulatory requirements
- Experience managing high volume customer service teams in a regulated environment
- Strong people management coaching and communication skills
- Excellent organisational abilities with the capability to work under pressure and prioritise effectively
- Confidence in handling complaints and making informed commercial decisions
- Experience contributing to project or change initiatives
The Reward
- Opportunity to lead a key customer service team and shape service standards
- Supportive collaborative working environment
- Excellent opportunities for personal and professional development