During this 6 month contract role you will deliver exceptional customer experiences while building broad product knowledge within a collaborative and customer focused financial services environment
The Role
Become a key part of the customer contact team, resolving queries and helping to enhance the overall customer journey
About You
Bring strong customer service skills together with a proactive approach and a passion for delivering positive outcomes
The Reward
The Role
Become a key part of the customer contact team, resolving queries and helping to enhance the overall customer journey
- Resolve a wide range of customer and adviser queries by telephone and email
- Provide support across products and processes for customers and colleagues
- Identify customer needs, feedback and opportunities to improve service delivery
- Work closely with teams across the business to support a seamless customer experience
- Maintain high standards of quality, accuracy and productivity while supporting continuous improvement initiatives
About You
Bring strong customer service skills together with a proactive approach and a passion for delivering positive outcomes
- Previous experience in life assurance or a similar customer service environment would be advantageous
- Excellent verbal and written communication skills
- Strong problem solving ability and a logical approach to decision making
- A positive team player who can work independently and adapt to change
- A minimum of five GCSEs at grades 9 to 4 or A star to C including English and Mathematics or equivalent
The Reward
- Supportive and collaborative team culture
- Customer focused and professional working environment
- Opportunity to gain broad exposure across products and processes