Servicing Consultant in either a full time or part time capacity required to join a life Assurance organisation to promote positive customer service to the companies service level agreement.

The Role...
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis
Achieve targets to maintain productivity quality and service standards
Contribute to a positive and supportive team culture
Promote positive customer/distributor perceptions continuously developing relationships aligned to Values
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained

About you...
Previous customer service experience from any industry background
Cope and manage varying workloads and pressures
Good listening skills to clearly and accurately relay messages to processing
Accurately hand off technical telephone queries to appropriate person/area
Excellent soft skills to build a rapport and create a positive customer experience

The Reward...
Competitive salary
Open to applications in both a Part or Full Time capacity

Customer Support Officer required on a part time basis for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer
Part Time hours - 25 Flexible on days /hours worked
 

Customer Support Officer required for a telecommunications provider to be the first line of customer support, answering calls and online enquiries for a range of customer issues providing support and advice on technical and general customer queries

The Role...
The team operate 8am to 8pm Monday to Friday and 9am to 6pm on Saturdays, also some public holiday cover will be required, duties include
Provide first line of customer support, answering calls and online enquiries
Providing support and advice on technical and general customer queries
Provide general support for products and services including but not limited to Sales, Service, Provisioning, Billing, Payments, Faults, Assistance, Conference Bureau and Mobile help desk
Various administration tasks
Customer registrations
Data input
Maintenance of customer data in internal systems, reporting and additional activities as required

About you...
The successful candidate will have excellent telephone manner and listening skills and experience of Customer Service, along with
Excellent customer focus, empathy and experience of working in a customer facing role
Must have strong technical knowledge to support broadband, mobile and home phone problem solving
Superb telephone manner and listening skills
Strong relationship and networking skills
Willing to work outside normal working hours to provide customer focused support shifts
Ability to produce accurate, good quality work
Well organised and methodical
Demonstrate an interest in current and future technology

The Reward...
A highly competitive salary and excellent benefits package are on offer

We are looking for an enthusiastic individual to join an international bank on a permanent basis. The successful candidate will act as the first point of contact to customers across the Island, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders

About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills

The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract

Contract (6 Months) Actuary required to join a global insurance group to complete a project to drive forward key forthcoming Actuarial deliverables

The Role...
Support the design and implementation of additional quantitative analyses, reporting and capitalisation activities to prepare the business becoming a Swiss-regulated branch
Support the embedding of the future Swiss-regulated (SST) capital model into the business and model use including risk based return in product strategy, and reinsurance purchase.
Produce ad-hoc modelling and capital analyses as required on the SST model to support additional reporting requiring capital management input e.g. RSR/ORA/AFR etc.
Assist with the parameterisation for non-life lines of business, performing the diagnostics and document approach, analyses and selections

About you...
Qualified or nearly qualified actuary
Experience in capital modelling with Any PRA/regulatory experience desirable
Quick grasp of different models, codes and processes and commercial acumen
Experience of designing and reviewing processes and creating/updating the associated documentation

The Reward...
Excellent daily rate with remote working
 

Senior Administrator required on a permanent basis, responsible for delivering excellent client services to gaming clients in full compliance with the FSA handbook and all other relevant regulation


The Role...
Owning client relationships fully, supported by technical gambling compliance, operational and accounting teams to ensure best-in-class service is delivered to clients
Applying excellent company management and proven client relationship skills in a challenging and fast-paced environment
Having responsibility for the preparation and holding of a quarterly board meeting to evidence proper management and control of each of your licensed operators
Working across functions with peers across the wider Group to ensure collaboration for shared goals
Actively developing and building your client relationships, visiting key clients within your portfolio each quarter

About You...
Previous experience managing client companies from an FSA perspective
Impeccable written and verbal communication skills
The ability to build strong professional relationships with colleagues to capture risk and enhance controls
The ability to manage and prioritise your busy portfolio including complex and demanding task flows and coordinate with internal and external stakeholders to consistently deliver

The Reward...
Competitive salary with a performance-driven bonus & benefits package

Client Service Administrator required to join a corporate service provider to ensure that the day to day administration of client structures is completed in a timely manner in line with Customer Service procedures.

The Role...
Work with the team to perform the day-to-day administration of a portfolio of trust and company structures, including but not limited to the Investment Oversight, Client Risk Assessment, Economic Substance and Client Due Diligence workflows
Provide payment processing support for the team trust and company structures as required
Work with the team to action client requests and queries in an efficient and professional manner including but not limited to loans payments and repayments, distributions, information requests, restructuring, asset sales and purchases
Prepare Company Secretary forms and minutes for entities within the portfolio and complete relevant documentation
Meet chargeable time requirements

About you...
Previous experience in Trust & Corporate Administration
Understanding of the statutory and regulatory requirements, and best practice, for the administration of client entities from the Isle of Man
Relevant professional qualification or ability and commitment to work towards an approved relevant professional qualification; alternatively an employee may be qualified by experience
Ability to establish and maintain good client relationships

The Reward...
Competitive salary and benefits package

Payroll Administrator required to join a Payroll bureaux to administer international payrolls and payments in a timely and efficient manner and be responsible for administering a portfolio of clients

The Role...
This role is very fast paced with email and phone queries relating to payroll processing to deal with daily
And will include the following

Send client files/chase for payroll changes
Administer international payrolls
Send payroll reports and request funds from the client
Send payslips
Keep payroll records up to date
To ensure contributions are paid to the appropriate bodies accurately and within the specified time frame
Ensure that the figures are reported to all relevant government bodies within the specified time frames

About you...
payroll experience (preferably both IOM and UK)
Knowledge of payrolls in other jurisdictions would be advantageous
A keen willingness to learn and the ability to manage self-learning

Reward...
Full time working hours & market rate salary

Our client is seeking a skilled Network Infrastructure Engineer to join a growing team. You will be exceptionally customer focused and passionate about growing the relationship between clients

The Role...
Supporting Windows networks, including associated cloud services, infrastructure and connectivity
Assisting Engineers with ad hoc tasks
Supporting clients with field visits

About You...
Minimum of 3 years experience administering and migrating enterprise software including client operating systems
Understanding of MCCM and networking concepts such as DNS, DHCP, IP addressing
Good knowledge of LAN/WAN Technologies, Switches, Routers and Firewalls
Full clean driving licence
Client facing interpersonal skills and a positive attitude

The Reward...
Car parking
Salary commensurate upon experience

 

A Housekeeper is required on a permanent basis to work as part of a small and busy housekeeping team to help maintain multiple employee accommodation sites.

The Role...
Ensuring all bedrooms are cleaned, tidied and made up
Cleaning the restaurant and common areas; ensuring all dishes are washed and cleaned after main meals served
Laundry; general cleaning and maintenance of the building
Ad-hoc cleaning requests

About You...
Previous experience in a similar role is required
Undestanding of the requirements of the Health & Safety/Fire procedures and regulations
Flexibility to cover a 7 day week - Must be available to work weekends and bank holidays

The Reward...
Competitive salary and private medical insurance and a generous discretionary bonus scheme
Full Time hours (37.5 hours per week) Shifts will be scheduled Monday - Friday 08:30 - 17:00 Saturday - Sunday 09:00 - 17:30
 

Our client is seeking a Senior Project Manager on a permanent basis to manage projects from project initiation through to completion, in a manner that ensures that the project objectives are realised on time, within the project budget and to agreed quality standards.

The Role...
To manage, lead and control multiple (large scale) projects across an international life assurance firm.
To act as a key coordinator between project stakeholder business areas and those areas undertaking project activities and developments.
To effect the successful integration of business change into operational business areas.
To be the project management ?£?expert?£? in the team and provide mentoring and guidance to other team members and promotion of effective change management across the business.

About You...
Proven experience within Project Management and Life Assurance, desirable
Experience of working within software development using the following software development lifecycles:
Experience of working for an international organisation with offices in different jurisdictions.
Project Management qualification
In depth knowledge of Project Planning and Microsoft Office Applications

The Reward?£?
Competitive salary in line with skills and experience
Benefits package

An exciting opportunity has arisen for a HelpPoint Advisor to join an International life company on a permanent basis. In this role you will answer inbound calls, make outbound calls, answer customer queries and provide support to customers.

The Role...
On a daily basis you will
Respond to customer queries and complaints in an efficient and professional manner
Escalate customer issues with management when required
Adhere to company policies and procedures when interacting with customers
Follow up on customer calls to ensure that customers are satisfied
Accurately understand clients?£? requests and issues by confirming and clarify information
Maintain accurate customer records

About You...
You will have a minimum of 5 GCSEs including Mathematics and English
Good organisational skills and time management
Ability to speak Spanish not essential but would be advantageous
Ability to work on own initiative

The Reward...
You will be based in the Isle of Man business park and will receive
Competitive salary
Supportive working environment