Alexandra Jackson
Senior Recruitment ConsultantAlex is a highly experienced senior Recruiter, managing permanent job search support for candidates seeking their next career move.
- Key skills - Isle of Man jobs market knowledge and individual candidate job search preparation
- CV advice, interview skills and employer research support
- Expert multi-sector employer account management service and support, delivering pro-active, commercial solutions
- Volume recruitment centre and events expertise - talent search, matching and selection delivery
'Recruitment was a positive career change for me after spending many years working in the fashion industry. Having relocated to the Island in 2008, I was given the opportunity to work as a Recruitment Consultant following registering with an agency.
I thoroughly enjoy the eclectic mix which working in professional recruitment offers - no day is ever the same. The role is both rewarding and challenging, meeting candidates and being able to assist in their future career gives me the greatest job satisfaction!'
Browse Alexandra Jackson Latest Jobs
Customer Support Centre Team Leader, Permanent Job, Isle of Man
PP11168
Customer Services & Sales
Full Time
Mid Senior Level
Customer service Team Leader required on a permanent basis to support the Customer Support Centre Manager in the efficient and effective running of the team
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
The Role…
Provide the first point of contact for all CSC agents requiring help or assistance; proactively support agents with real-time queries or issues in relation to customer contacts
Work in conjunction with the CSC management team to identify and deliver feedback and training to improve customer experience and develop team skills
Primarily responsible for arranging and supporting new recruit training and induction; assess training progress and signing off when new agents are ready to work alone
Support the CSC manager with team resourcing and workflow requirements, organising workload on a day-to-day basis. Support the reassignment of resources at times of peak demand to maximise team performance and minimise customer impact or delay
Responsible for holding one to one meetings and supporting the appraisal process in conjunction with the CSC manager to ensure agents are meeting expected standards of performance and are provided with suitable feedback, coaching and support where necessary
Participate in the introduction and development of new systems and services and evaluate the impact to the team
To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards
First point of escalation for complex customer queries and complaints
Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email
About you…
Excellent leadership skills, calm under pressure, creative and solutions oriented
Strong telephone manner and listening skills
Good relationship and networking skills, ability to influence to support positive outcomes for customers and colleagues as appropriate
The Reward…
Comprehensive salary and benefits package
Working hours: 8am to 7pm Monday to Friday and 09:00 to 18:00 on Saturdays and rostered bank holidays. Applicants should note that they will be required to work shifts within these times
Assistant Manager, Permanent Job, Isle of Man
PP11161
Accountancy, Actuarial & Tax
Full Time, Permanent
Mid Senior Level
An independent chartered accountancy practice in central Douglas are seeking an Assistant Manager to join their busy general accountancy practice and corporate service provider. The successful candidate will oversee a small team and be assigned their own portfolio of clients to manage.
The Role...
The successful candidate will oversee a small team of up to 5 people and will report directly to a Manager and/or a Partner
Various assignments from both the general accountancy practice and trust service provider
Timely preparation of financial statements
Overseeing and checking of taxation and VAT returns and assessments
Review work and organise and co-ordinate the assignment of work for junior staff
Assisting, supervising and training junior members of the team
Conducting appraisals, training sessions and attending management meetings
Ensuring that clients adhere to the compliance procedures liaising with the Compliance team to ensure appropriate due diligence and know your client forms are held.
About you...
Newly qualified, practice trained, ACCA or ACA
An excellent communicator with strong organisational skills who is able to lead and help train more junior members of staff
Discretion, diplomacy and a confident approach are a must
Audit experience is not a necessary requirement
The Reward...
Full time business hours, permanent position; Salary in line with experience; Company benefits package
The Role...
The successful candidate will oversee a small team of up to 5 people and will report directly to a Manager and/or a Partner
Various assignments from both the general accountancy practice and trust service provider
Timely preparation of financial statements
Overseeing and checking of taxation and VAT returns and assessments
Review work and organise and co-ordinate the assignment of work for junior staff
Assisting, supervising and training junior members of the team
Conducting appraisals, training sessions and attending management meetings
Ensuring that clients adhere to the compliance procedures liaising with the Compliance team to ensure appropriate due diligence and know your client forms are held.
About you...
Newly qualified, practice trained, ACCA or ACA
An excellent communicator with strong organisational skills who is able to lead and help train more junior members of staff
Discretion, diplomacy and a confident approach are a must
Audit experience is not a necessary requirement
The Reward...
Full time business hours, permanent position; Salary in line with experience; Company benefits package
Executive Assistant, Contract, Isle of Man
PP11165
Fiduciaries
Temporary/Contract
Entry Mid Level
Our client is looking for a new Executive Assistant for 12 months. This role is on a part time (25 hours) or full time basis and will provide administrative support to the Board of Directors and the senior management team.
The Role...
The roles core duties will include
Various admin duties, such as; diary management, travel bookings and arrangements
Collation of Board packs and taking of minutes
Events co-ordination for local boards
About You...
You will need:
Previous experience in a similar role
Ability to deliver to deadlines
Ideally possess working knowledge of Microsoft, Excel and Navision
The Reward...
A competitive salary, along with company benefits
The Role...
The roles core duties will include
Various admin duties, such as; diary management, travel bookings and arrangements
Collation of Board packs and taking of minutes
Events co-ordination for local boards
About You...
You will need:
Previous experience in a similar role
Ability to deliver to deadlines
Ideally possess working knowledge of Microsoft, Excel and Navision
The Reward...
A competitive salary, along with company benefits
Payroll Administrator, Permanent Job, Isle of Man
PP11112
Administration & Business Support
Full Time, Permanent
Entry Mid Level
Payroll Administrator required on a permanent basis to join a Payroll bureaux to administer international payrolls and payments in a timely and efficient manner and be responsible for administering a portfolio of clients
The Role...
This role is very fast paced with email and phone queries relating to payroll processing to deal with daily
And will include the following:
Send client files/chase for payroll changes
Administer international payrolls
Send payroll reports and request funds from the client
Send payslips
Keep payroll records up to date
To ensure contributions are paid to the appropriate bodies accurately and within the specified time frame
Ensure that the figures are reported to all relevant government bodies within the specified time frames
About you...
Payroll experience would be advantageous (preferably both IOM and UK) although not essential
Good customer service skills, high level of numeracy with attention to detail
A keen willingness to learn and the ability to manage self-learning
The Reward...
Full time working hours & market rate salary
The Role...
This role is very fast paced with email and phone queries relating to payroll processing to deal with daily
And will include the following:
Send client files/chase for payroll changes
Administer international payrolls
Send payroll reports and request funds from the client
Send payslips
Keep payroll records up to date
To ensure contributions are paid to the appropriate bodies accurately and within the specified time frame
Ensure that the figures are reported to all relevant government bodies within the specified time frames
About you...
Payroll experience would be advantageous (preferably both IOM and UK) although not essential
Good customer service skills, high level of numeracy with attention to detail
A keen willingness to learn and the ability to manage self-learning
The Reward...
Full time working hours & market rate salary
Senior Onboarding Officer, Permanent Job, Isle of Man
PP11131
Banking, Funds & Wealth Management
Full Time, Permanent
Entry Mid Level
Senior Onboarding Officer required on a permanent basis to join a Financial services group, that offers a variety of career-enhancing opportunities
The Role...
Conduct Onboarding review of all new personal account applications from the various distribution channels
Review files and information on potential new clients of all risk ratings, identifying deficiencies and following up on all queries to resolution and ensure that new business reviews are conducted in line with the “Client Take on and Maintenance Manual” updated from time to time by Compliance
Validate source of funds/wealth in line with Compliance guidelines and ensure that relevant business/compliance approval is obtained prior to account opening
Undertake relevant searches mainly via the internet and Accuity/Finscan to highlight adverse media, PEP connections, sanctions considerations and corroborate activities / SOW
Prepare account opening packs for Compliance/Director approval/sign off and perform sense check on Tax classification
About you...
Previous experience in a similar onboarding environment
Experience of client risks essential
The Reward... Competitive salary with comprehensive benefits package
The Role...
Conduct Onboarding review of all new personal account applications from the various distribution channels
Review files and information on potential new clients of all risk ratings, identifying deficiencies and following up on all queries to resolution and ensure that new business reviews are conducted in line with the “Client Take on and Maintenance Manual” updated from time to time by Compliance
Validate source of funds/wealth in line with Compliance guidelines and ensure that relevant business/compliance approval is obtained prior to account opening
Undertake relevant searches mainly via the internet and Accuity/Finscan to highlight adverse media, PEP connections, sanctions considerations and corroborate activities / SOW
Prepare account opening packs for Compliance/Director approval/sign off and perform sense check on Tax classification
About you...
Previous experience in a similar onboarding environment
Experience of client risks essential
The Reward... Competitive salary with comprehensive benefits package
Trust & Company Administrator , Permanent Job, Isle of Man
PP11130
Fiduciaries
Permanent
Entry Mid Level
We have a new opportunity to join an established provider of independent corporate and fiduciary services, on a permanent basis. As a Client Administrator, you will provide trust and company administration services, including progressive client contact in a professional manner and in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations.
The Role...
Your core responsibilities will include
Dealing accurately with all issues and administration related tasks for a portfolio containing some complex client structures, receiving, and handling efficiently all communication
Administering an allocated caseload of more medium and high risk clients, competently and autonomously with limited support of other team members
Managing, supervising, training, and developing junior members of staff and oversee their work. Motivate, encourage, and appraise junior members of staff in order that the overall service provided meets with the needs of both clients and the business
About You...
You will need
Previous experience in the financial services sector , preferably CSP
Strong organisation and control of workflow ability for self and team
Ability to take responsibility, good level of judgement and logical approach to problem solving
Consideration will be given to graduates who have an interest in wealth management
The Reward...
Highly competitive salary, company benefits package and study costs
The Role...
Your core responsibilities will include
Dealing accurately with all issues and administration related tasks for a portfolio containing some complex client structures, receiving, and handling efficiently all communication
Administering an allocated caseload of more medium and high risk clients, competently and autonomously with limited support of other team members
Managing, supervising, training, and developing junior members of staff and oversee their work. Motivate, encourage, and appraise junior members of staff in order that the overall service provided meets with the needs of both clients and the business
About You...
You will need
Previous experience in the financial services sector , preferably CSP
Strong organisation and control of workflow ability for self and team
Ability to take responsibility, good level of judgement and logical approach to problem solving
Consideration will be given to graduates who have an interest in wealth management
The Reward...
Highly competitive salary, company benefits package and study costs
Accounting Supervisor, Permanent Job, Isle of Man
PP11109
Accountancy, Actuarial & Tax
Full Time, Permanent
Mid Senior Level
Are you a skilled accountant looking to take the next step in your career? Our client is a well-established Chartered Accountancy practice based in Douglas, seeking a dedicated High-Quality Accounting Supervisor to join their dynamic team.
The Role...
As the Accounting Supervisor, you will play a pivotal role in our general accountancy practice and corporate service provision. Your responsibilities will include:
Conducting thorough bookkeeping tasks, including inputting client records, preparing accounting schedules and accounts files, financial statements, investment schedules, and management reports
Handling various taxation duties, from personal tax computations and returns to corporate tax and VAT computations and returns
Overseeing all aspects of trust and company administration, involving direct communication with clients and collaboration with third-party institutions like banks, brokers, and rental agents
About You...
You are a newly qualified ACCA or ACA accountant OR a part-qualified ACCA or ACA trainee or a fully qualified Certified Accounting Technician or an individual with proven relevant experience
Discretion, diplomacy, and confidence are second nature to you
You are eager to expand your expertise by engaging in all facets of general accountancy and delivering trust services to high-value clients
While audit experience is valuable, it\'s not a prerequisite for this role
For those qualified as CAT or part-qualified ACCA/ACA, this position provides training towards obtaining the ACA or ACCA
The Reward…
In return for your dedication, our client offers a competitive salary commensurate with your qualifications and experience
The Role...
As the Accounting Supervisor, you will play a pivotal role in our general accountancy practice and corporate service provision. Your responsibilities will include:
Conducting thorough bookkeeping tasks, including inputting client records, preparing accounting schedules and accounts files, financial statements, investment schedules, and management reports
Handling various taxation duties, from personal tax computations and returns to corporate tax and VAT computations and returns
Overseeing all aspects of trust and company administration, involving direct communication with clients and collaboration with third-party institutions like banks, brokers, and rental agents
About You...
You are a newly qualified ACCA or ACA accountant OR a part-qualified ACCA or ACA trainee or a fully qualified Certified Accounting Technician or an individual with proven relevant experience
Discretion, diplomacy, and confidence are second nature to you
You are eager to expand your expertise by engaging in all facets of general accountancy and delivering trust services to high-value clients
While audit experience is valuable, it\'s not a prerequisite for this role
For those qualified as CAT or part-qualified ACCA/ACA, this position provides training towards obtaining the ACA or ACCA
The Reward…
In return for your dedication, our client offers a competitive salary commensurate with your qualifications and experience
Onboarding Specialist, Permanent Job, Isle of Man
PP11071
Banking, Funds & Wealth Management
Permanent
Mid Senior Level
Join our client\'s team as an Onboarding Specialist and play a vital role in ensuring accurate and efficient onboarding processes for new clients. As a technical specialist, you will provide expert advice and insights to the Business and On-Boarding team, striving to exceed all quality and service levels. If you have a strong understanding of regulatory and banking risk environment, along with experience in compliance, risk, or new business roles, we want to hear from you!
The Role...
Monitor and review new business applications, with a focus on complex and higher-risk cases
Provide guidance and insights to the On-Boarding team, ensuring the implementation of risk-focused processes
Act as a point of escalation to resolve queries and requests promptly, ensuring customer satisfaction
Be the subject matter expert of the end-to-end onboarding process
Anticipate client needs and engage relevant internal teams to ensure timely support, training, and platform demonstrations
Attend the Business Acceptance Forum (BAF) meetings to contribute to the analysis of Business & Client Risk Profiles
About You...
Advanced Diploma in Business Commerce or Risk Management
Strong understanding of regulatory and banking risk environment, AML guidelines, and legal principles
Previous experience in Compliance, Risk, Know Your Client (KYC), or New Business roles. Exposure to AML and CFT will be advantageous
Familiarity with offshore financial services, such as banking, investment management, trust and company administration, and fund management
Knowledge of relevant regulatory requirements for personal, corporate, trust, and fund clients
The Reward:
Enjoy a rewarding career with the opportunity to make a significant impact in ensuring accurate and efficient onboarding processes. You will receive a competitive salary, along with benefits such as healthcare, retirement plans, and professional development opportunities.
The Role...
Monitor and review new business applications, with a focus on complex and higher-risk cases
Provide guidance and insights to the On-Boarding team, ensuring the implementation of risk-focused processes
Act as a point of escalation to resolve queries and requests promptly, ensuring customer satisfaction
Be the subject matter expert of the end-to-end onboarding process
Anticipate client needs and engage relevant internal teams to ensure timely support, training, and platform demonstrations
Attend the Business Acceptance Forum (BAF) meetings to contribute to the analysis of Business & Client Risk Profiles
About You...
Advanced Diploma in Business Commerce or Risk Management
Strong understanding of regulatory and banking risk environment, AML guidelines, and legal principles
Previous experience in Compliance, Risk, Know Your Client (KYC), or New Business roles. Exposure to AML and CFT will be advantageous
Familiarity with offshore financial services, such as banking, investment management, trust and company administration, and fund management
Knowledge of relevant regulatory requirements for personal, corporate, trust, and fund clients
The Reward:
Enjoy a rewarding career with the opportunity to make a significant impact in ensuring accurate and efficient onboarding processes. You will receive a competitive salary, along with benefits such as healthcare, retirement plans, and professional development opportunities.
Mobile Branch Driver, Permanent Job, Isle of Man
PP11068
Banking, Funds & Wealth Management
Permanent
Entry Mid Level
We are looking for an enthusiastic individual to join an international bank on a permanent basis. The successful candidate will act as the first point of contact to customers across the Island, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders
About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills
The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract
The Role...
Day to day duties will include:
Processing all customer branching transactions and making sure that customer records are up to date with any outcomes and actions
Develop relationships with customers to understand and meet their needs and use your knowledge to explain the benefits of products and services
Build and maintain a thorough understanding of the local community, community hubs and key stakeholders
About You...
You will need to be over 21 to drive one of the mobile branch vehicles, and hold a valid driving licence:
You will ideally already have a category C1 licence, but if not comprehensive training will be provided
Understanding of banking sales and service processes along with knowledge of internal and external regulatory , operational , credit and control procedures
Excellent banking knowledge
Experience within a banking environment
Second to none customer service skills
The Reward...
You will receive a comprehensive salary and benefits package
Permanent contract
Senior Client Administrator, Permanent Job, Isle of Man
PP11051
Fiduciaries
Permanent
Mid Senior Level
Senior Client Administrator required on a permanent basis to join a financial service business that provides a suite of financial services and solutions to its valued clients.
The Role...
Managing Client Relationships, building and maintaining strong relationships with clients
Complete the relevant administration
Act as the primary point of contact for clients and coordinate all communication between all parties, email correspondence, phone calls, and in-person meetings
Developing and Implementing Client Strategies, working closely with clients to develop strategies that align with their goals and objectives
Providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services
About you...
Experience in TCSP administration environment in managing a client portfolio Management
Knowledge of CCH, Viewpoint and Laserfiche would be an advantage but not essential
The Reward...
Market rate salary with a benefits package
Hours of work: 37.5 hours per week - Flexible hours and working opportunities
The Role...
Managing Client Relationships, building and maintaining strong relationships with clients
Complete the relevant administration
Act as the primary point of contact for clients and coordinate all communication between all parties, email correspondence, phone calls, and in-person meetings
Developing and Implementing Client Strategies, working closely with clients to develop strategies that align with their goals and objectives
Providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services
About you...
Experience in TCSP administration environment in managing a client portfolio Management
Knowledge of CCH, Viewpoint and Laserfiche would be an advantage but not essential
The Reward...
Market rate salary with a benefits package
Hours of work: 37.5 hours per week - Flexible hours and working opportunities
Compliance Monitoring Specialist, Permanent Job, Isle of Man
PP10942
Legal, Risk & Compliance
Full Time
Executive Appointments
Our client, a leading financial services group and innovative player on the global stage, are looking for a compliance monitoring specialist to complete high quality reviews from planning to reporting and contribute to the global implementation of the group compliance monitoring methodology and processes.
The Role...
You will contribute to the development of risk based compliance monitoring plans to ensure coverage of key compliance risks across the group, and:
Deliver high quality reports regarding compliance risks that have been identified through compliance monitoring reviews and provide recommendations on sustainable remediation programmes
Escalate significant compliance risks in order to report significant compliance risks identified through compliance monitoring reviews to governance committees, group compliance and regions governance forums
Implement the annual risk based compliance monitoring plan which strategically covers key compliance risk exposure across the group in line with governance compliance monitoring methodology
About You...
You will have experience in compliance monitoring, auditing or risk management within financial services, and:
Experience in leading a team of risk and compliance specialist and work with business unit heads to deliver on risk mitigation
Wealth corporate and business banking experience
Overall experience within the corporate and investment banking sector with an understanding of how the business and products are structured and operate
The Reward...
You will receive a full time, permanent contract
Competitive salary and benefits package
Excellent working environment
The Role...
You will contribute to the development of risk based compliance monitoring plans to ensure coverage of key compliance risks across the group, and:
Deliver high quality reports regarding compliance risks that have been identified through compliance monitoring reviews and provide recommendations on sustainable remediation programmes
Escalate significant compliance risks in order to report significant compliance risks identified through compliance monitoring reviews to governance committees, group compliance and regions governance forums
Implement the annual risk based compliance monitoring plan which strategically covers key compliance risk exposure across the group in line with governance compliance monitoring methodology
About You...
You will have experience in compliance monitoring, auditing or risk management within financial services, and:
Experience in leading a team of risk and compliance specialist and work with business unit heads to deliver on risk mitigation
Wealth corporate and business banking experience
Overall experience within the corporate and investment banking sector with an understanding of how the business and products are structured and operate
The Reward...
You will receive a full time, permanent contract
Competitive salary and benefits package
Excellent working environment
First Line Support Engineers, Permanent, Isle of Man
PP9504
Information Technology
Permanent
Entry Mid Level
Our client is seeking a First Line Support Engineer and Senior IT Engineer to join a growing team.
The Role...
You will be exceptionally customer focused and passionate about growing the relationship between clients and company
Administering and migrating enterprise software including client operating systems (Minimum 3 years experience required)
About You...
You will be experienced within the following:
Windows 10
Windows Server 2012/2016/2019
Microsoft 365 (Outlook, Teams, Sharepoint etc)
Microsoft Azure
Active Directory
Group policy
MCCM and networking concepts such as DNS, DHCP, IP addressing
Good Knowledge of LAN/WAN Technologies
(Switches, Routers and Firewalls)
Full clean driving licence
The Reward...
Car parking
Salary commensurate upon experience
The Role...
You will be exceptionally customer focused and passionate about growing the relationship between clients and company
Administering and migrating enterprise software including client operating systems (Minimum 3 years experience required)
About You...
You will be experienced within the following:
Windows 10
Windows Server 2012/2016/2019
Microsoft 365 (Outlook, Teams, Sharepoint etc)
Microsoft Azure
Active Directory
Group policy
MCCM and networking concepts such as DNS, DHCP, IP addressing
Good Knowledge of LAN/WAN Technologies
(Switches, Routers and Firewalls)
Full clean driving licence
The Reward...
Car parking
Salary commensurate upon experience
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.