We have an exciting new opportunity to join a highly regarded telecommunications company as their Enterprise Support Engineer. This role would part of a team across the Isle of Man, Jersey and Guernsey, responsible for the operational delivery of their portfolio of enterprise managed services, including but not limited to manage networks, managed firewalls, managed operating system, and various managed cloud services.
Your core responsibilities will include:
Incident & Problem Management – operating as a second line support engineer, identifying and resolving faults across the managed services portfolio
Request Fulfilment – carry out customer requests for changes to managed devices across the managed services portfolio
Operations and Maintenance – contribute towards achieving the SOC overall objectives and KPIs, such as network/service reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability
Projects – participate as a project resource where necessary. Example projects include new tooling, enhancements to existing tools, systems migrations and more
The role is Mon-Fri working between 07:00 and 18:00, sharing an early/late pattern with other Enterprise Support Engineers. E.g. 07:00-15:30 or 09:30-18:00.
You will also be part of the callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.
You will need:
To hold a satisfactory Basic Police Disclosure
CCNA or comparable network related certification, or the ability to gain such in the short term.
Some experience of working with IP routing and switching environments.
Experience of Managed Service Provider environments, ideally with Networks and/or Firewalls or cloud services is advantageous
Experience of Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS is advantageous
Competitive salary with a full company benefits package including, optional defined contribution pension scheme, free healthcare scheme for self (and preferential rates for partner and dependent children) and more!
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