We’re looking for a head of compliance to assist management and staff on compliance matters, to help ensure that the day to day administration is delivered effectively and efficiently in compliance with all rules and regulations.

The Role...

The role holder will design, deliver , maintain and complete a comprehensive monitoring plan and regular reports to the board of directors, and:

Work with the directors and senior management to ensure compliance with all applicable Isle of Man Laws, regulations, codes & guidance

Maintain and conduct an appropriate compliance monitoring programme in line with regulatory requirements
Ensure file reviews and audit checks are completed within service level agreements
Promote a positive compliance culture at all levels throughout the business, contribute to a programme of training and educational activities

About You...

You will have proven experience within a compliance function, and:
Holds a relevant compliance qualification i.e. ICA Diploma
Must have experience in working with a Class 3 license holder
Funds Experience or a good understanding of the Funds sector is considered essential
In depth knowledge of the collective investment schemes act 2008; the Isle of Man Rulebook; AML/CFT Handbook and AML/CFT Code

The Reward...

You’ll receive:

Competitive salary
Full time, permanent contract
Central Douglas working location

Service Manager (Enterprise Services) required to join an expanding telecommunications company on the Isle of Man to provide service management leadership and be accountable for customer satisfaction. Ideally suited to an experienced Service Manager with extensive experience in a similar service management position in an enterprise business services company.

The Role…

Service management:

Meet with a portfolio of Tier 1 and Tier 2 customers on an agreed governance schedule and perform service management reviews with them. This includes providing reporting, minuting the meetings and tracking actions

Own the client relationship from a service perspective

Work alongside Enterprise Account Directors and their clients in providing first class service to clients

Provide information to customers relating to any query on products or services

Develop, provide and present business customer reports and audits on their services at regular meetings; in-person or via video conference

Provide responses to customer requests for information related to billing queries

Manage customer escalations on service issues relating to delivery and fault management

Provide project management type support on major customer projects.

Contribute to the Enterprise Customer Account Development Plans

Service delivery:

Assist Account Directors with all aspects of Enterprise customer projects and orders
Co-ordinate work with service delivery teams on the progress of installations and equipment request
When necessary, ensure the appropriate engineering resource is liaising effectively with the customer, providing updates of appointments, notification of changes and calls on day of delivery
Provide support and coordination for major customer projects

Service faults:
Deal with any escalations of logged faults on behalf of the customer, ensuring the appropriate engineering resource is providing effective customer updates
Manage logged faults to ensure all faults are resolved and closed within the agreed service levels
Work closing with the Service Operations Centre (SOC) to ensure resolution of incidents and problem management in line with ITIL best practice.
Manage customer escalations for service delivery or faults or any issue raised by the customer
Be the key point of contact for the customer during major incidents and/or outages providing clear customer communications on updates where needed
Ownership of providing customer RFO (Reason for Outages) in a timely and cohesive manner

About you…
Experience in a service management position and performing a similar role in an Enterprise business services company
Passionate commitment to technology, quality, and success.
Have a flexible attitude to work, able to work within teams or to work alone as necessary, without direct supervision and trust to exceed customer satisfaction levels
Experience coordinating resource schedules, demonstrating strong organization skills with the ability to manage multiple tasks
Experience dealing with customers at all levels, especially at c-suite level to provide reports and presentations on performance
Demonstrated high levels of accuracy with excellent time management and organizational skills
Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to your customers
Keen understanding of customer service and relationship management, and ease communicating all technical and business functions where required, ensuring service deliverables, delivery plan and ongoing progress with the assigned Project Manager
Appreciation of the Enterprise Business market and customers
Knowledge of Microsoft Office, in particular Microsoft Excel and PowerPoint
Experience of delivering service to agreed budgets, with internal governance adhered to, whilst considering ways to improve the service at a reduced cost

The Reward…
Market rate salary
Comprehensive benefits package
Discretionary bonus structure

We are looking for a business compliance officer to enable to execution of compliance risk management processes and activities within a specific business/functional area.

The Role...

The successful applicant will strive to influence a continual reduction in costs within the areas under control to ensure that service delivered remains cost effective and efficient, alongside:

Contributing to compliance reports
Inform business line heads, CoE heads, and other compliance heads about regulatory inspections and act as a conduit for any significant data requests
Keep abreast of any analyse regulatory and legislative developments, applicable across the business unit in order to deliver expert advice to relevant stakeholders
Maintain and align compliance policies and procedures to ensure it is appropriate for the unique regulatory requirements of a functional area
Provide advice to management, employees and relevant committees

About You...

You will have previous experience within a similar role, alongside:

Hold regulatory qualification as required by the role (i.e STRATE Compliance Officer, JSE compliance officer)
Understanding of compliance procedures and relevant laws
Ability to communicate effectively
Time management and organisation skills

The Reward...

You will be joining on a permanent basis and will receive:

Full time, core business hours
Central Douglas working location
Competitive salary

We have a fantastic opportunity for an individual to join an International Bank as a Junior Feature Analyst. This role will be responsible for ensuring requirements align with business values and confirming the feature team are aware of the desired requirements and how they are implementing them.

The Role...

Core responsibilities including:

Facilitating and participating in iteration meetings (product backlog grooming, planning meeting, daily stand up, review meeting and retrospective)

Providing the Product Owner with key information for prioritization and estimation

Collaborating with cross-functional teams comprised of product management, /UX, technology, support, testing and other subject matter experts to gather and analyse functional needs and user story requirements

About You...

You will need:

A First Class Degree in Information Technology

Proven prior experience in Experience & Software Design with some experience in Business Enablement

Strong attention to detail

The Reward...

Competitive salary with a benefits package including, pension, healthcare and more!
Douglas office location.

Our Client, a Fiduciary services company, are seeking a Statutory Officer/Manager to assist the Head of Statutory by supervising tasks through to completion and managing the team in her absence.

The Role..

You will keep up to date with relevant regulation and legislation and your main responsibilities will include:
Assisting the Board with statutory consultations
Providing ongoing advice and support to staff in relation to statutory matters
Centralised point of contact for communications with all agents/company registries
Ensuring that the company is kept in good standing

About You ...
You will hold a relevant industry qualification or be qualified by experience, and have the following skills and experience:
Previous experience in a statutory role ideally within the TSCP industry
Excellent organisational skills who will see tasks through to completion
Excellent interpersonal skills which enable you to work effectively with all department members, and also to collaborate with external parties
Willing to take on responsibility and ownership of tasks

The Reward...

Competitive salary
Benefits package
North based office location

Our client, a Fiduciary services company, is seeking a Compliance Officer to assist the Head of Compliance with any projects and reports.

The Role...

Reporting to the Head of Compliance, you key responsibilities will include:
Providing ongoing advice and support to staff in relation to compliance matters
Promote an effective compliance and risk awareness culture
Prepare annual file reviews and client risk assessments
Undertaking general AML and CDD checks
Assist in the creation of CDD files

About You...

You will hold a relevant industry qualification or be qualified by experience and have the following skills and experience:

IOMFSA approval in a similar role would be advantageous
Good working knowledge of Financial Services Rule Book & the AML/CFT Code
Experience of working with the TCSP industry
Ability to work to strict deadlines
Willing to take on responsibility and ownership of tasks

The Reward...
Competitive Salary
Benefits Package
North based office location

We have a fantastic opportunity for an individual to join al Bank and Trust as an ICT Assistant Manager. This role will assist in the implementation of effective and secure ICT systems; including telephony, IT networks, system security, and maintenance/operations, software, disaster recovery, threat prevention and detection, in compliance with industry best practice.

The Role...

Reporting to the ICT Manager the core responsibilities including:

Clients - liaison with external suppliers and third-party contractors, as required, but minimal direct client interaction

Legal, risk management and compliance - assist the ICT Manager with the disaster recovery/business continuity plans, adherence to GDPR, and observance of group wide project and procurement/vendor management policy and guidelines

Projects & Operations - contribute positively to all aspects of ICT, IT projects, facilities, and business analysis not otherwise listed herein

About You...

You will need:

To hold a Computing and/or IT related professional certifications

Sound technological background together with awareness of the latest industry standards

To be analytical & numerate with an ability to work to deadlines. Have the confidence to know when to escalate matters

The Reward...

Competitive salary with a benefits package including, life assurance, pension and more!

Douglas office location

We’re looking for a PostgreSQL Database Administrator to join our client, a global technology company to improve and maintain PostgreSQL databases within the business.

The Role…

The successful candidate will support the full project life cycle, to include consulting, discovery, analysis, architecture, design, documentation, building, migration, automation and production readiness activities. You will:

Support project engagements, work collaboratively with other team members, communicate effectively, and foster team success
Maintain platforms (Postgres)
Maintaining and creating new scripts to automate daily tasks
Produces automation and tooling solutions which includes scripting and automation of production deployments and tools
Environment support and maintenance
Trouble shooting performance issues
Technical documentation
Maintaining standard operating procedures
Hot-seat Support

About You…

You should have:

Experience with NoSQL databases (.e.g. Apache Cassandra) & NoSQL support in PostgreSQL
PSQL experience, including stored procedures, functions, triggers and views
Familiarity with PostgreSQL support for JSON
Working knowledge of both Red Hat Enterprise Linux and Windows
Experience with operating system scripting languages (e.g.: Ansible, PowerShell)
Experience in Azure
Knowledge on Splunk, Elastic, Grafana

The Reward…

You will receive:

Competitive salary
Excellent working environment
Central Douglas location

Internal Auditor required to join a global wealth management group to support their Head of Internal Audit on the Isle of Man in a permanent capacity.

The Role…
To execute the audit process effectively within relevant stakeholder environments by demonstrating a clear understanding to independently and objectively provide assurance and advice that enables client centric risk management
Build strong relationships with relevant internal stakeholders to understand the business and enable the assurance process.
Contribute to the assessment of risk culture in audit projects.
Contribute to assessing and identifying practices in the scope of audit projects which negatively impact client experience and raise recommendations to improve client experience.
Contribute to the development and maintenance of a risk assessment on all areas of risk origination and risk management of the product or business area responsible for, covering all the risk types to inform audit planning and reporting.
Contribute to the development and maintenance of a risk-based, resourced, and relevant assurance plan for the product or business area responsible for.

About you…
ACA/ACCA qualified accounting professional with a
Recent experience within audit
Excellent stakeholder experience


The Reward…
Competitive salary

We have an exciting new opportunity to join a highly regarded telecommunications company as their Enterprise Support Engineer. This role would part of a team across the Isle of Man, Jersey and Guernsey, responsible for the operational delivery of their portfolio of enterprise managed services, including but not limited to manage networks, managed firewalls, managed operating system, and various managed cloud services.

The Role...

Your core responsibilities will include:

Incident & Problem Management – operating as a second line support engineer, identifying and resolving faults across the managed services portfolio

Request Fulfilment – carry out customer requests for changes to managed devices across the managed services portfolio

Operations and Maintenance – contribute towards achieving the SOC overall objectives and KPIs, such as network/service reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability

Projects – participate as a project resource where necessary. Example projects include new tooling, enhancements to existing tools, systems migrations and more

The role is Mon-Fri working between 07:00 and 18:00, sharing an early/late pattern with other Enterprise Support Engineers. E.g. 07:00-15:30 or 09:30-18:00.

You will also be part of the callout rota in order to provide out of hours cover that includes nights, weekends and Bank Holidays.


About You...

You will need:

To hold a satisfactory Basic Police Disclosure

CCNA or comparable network related certification, or the ability to gain such in the short term.

Some experience of working with IP routing and switching environments.

Experience of Managed Service Provider environments, ideally with Networks and/or Firewalls or cloud services is advantageous

Experience of Operating systems support (Windows Server, Windows 10/11, CentOS, Ubuntu etc) Active Directory, DHCP, DNS is advantageous

The Reward...

Competitive salary with a full company benefits package including, optional defined contribution pension scheme, free healthcare scheme for self (and preferential rates for partner and dependent children) and more!

We’re looking for an ambitious, self-motivated, business development manager to be part of our clients investment business development team. The successful candidate will play a proactive part in assisting to develop a culture of focused business development in the team.

The Role...

You will work with the relationship manager to ensure client relationships are established, maintained and retained with excellence, and:

Generate new business projects and initiatives, constantly thinking of new innovative ideas for increasing sales
Attend regular meetings on all areas of sales
Play a leading role in the discretionary business development strategy
Provide investment proposals to new and existing clients using risk profiler

About You...

You will have a proven track record and experience of successful business development, within an investment business ideally, and an existing network of professional contacts in the financial advisory and fiduciary sectors. Alongside this you will have:

Strong client relationship and business development skills
Strong knowledge of financial services industry and global markets
Knowledge of trust and corporate structures
Professional qualifications desirable – IOM FSA investment advice

The Reward...

You will receive a competitive salary and:

Central Douglas working location
Benefits including private healthcare, life insurance, pension scheme, volunteering opportunities & training and development
Full time, permanent contract

We’re looking for an individual with a broad technical background who has a strong working knowledge across LAN/WAN/WLAN technologies, to join our client, a telecommunications provider on a permanent basis.

The Role…
In this hands on role you will implement technical solutions whilst also building relationships with clients and demonstrating a high level of customer service. Responsibilities will include:
Ensure the successful delivery of enterprise customer solutions that meet required outcomes and standards
Document, package, and deliver solutions adhering to appropriate operational/maintenance and provisioning procedures
Communicate clearly to customers the service deliverable, delivery plan and ongoing progress with the assigned project manager
Ensure that services/projects are documented and delivered effectively
Record and store customer meeting notes
Identify risk areas and communicate to team

About You…
You will have proven experience implementing and supporting Cisco networking solutions, and:
Excellent Cisco CCNA routing and switching skills, CCNP is preferred
A proven experience of implementing and supporting solutions based upon: Cisco Switching, Cisco and Meraki Wireless, Cisco Routing
Passionate commitment to technology, quality and success
High levels of accuracy and excellent time management
Experience of managing client relationships with confidence and presence to successfully discuss and advise customers

The Reward…
You will receive a full time, permanent contract alongside:
Excellent working environment
Competitive salary
37.5 hour working week