We’re recruiting for a senior service desk consultant to join our client, an international bank, on a permanent basis.

The Role...

You will provide second line technical support to international client solutions to ensure appropriate end user computing services, resulting in effective and continuous high quality IT service. You will:

Interpret, troubleshoot and respond with technical advice and resolution to reported incidents, faults, problems and requests
Install, modifies and repair computer hardware and software
Ensure that ICS IT services are supported, maintained and available according to agreed SLAs
Manage and administer data management tasks such as imports/data extracts/reconciliations/report production.
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Prioritising and managing many open cases at one time.

About You...

You will have a diploma in IT, alongside proven experience within desktop support, and:

A+, N+ and other Microsoft certificates
Experience within a service desk role, preferably within financial services
Ability to speak with stakeholders and advise confidently
Works on own initative but can also oversee and guide team members

The Reward...

You will receive:

Full time, permanent contract
Competitive salary
Supportive working environment with learning and development opportunities

We have a brilliant opportunity to join a leading legal firm as Executive Assistant to Head of Legal Services. You will provide full administrative and PA support, and provide pooled administrative support to other Fee Earners when not required by the Head of Legal Services.

The Role...

Your core responsibilities will include:

Optimising the Head of Legal Services time

Diary Management / controlling access to Head of Legal Services

Liaising with Clients

Deputising for the Head of Legal Services in meetings where necessary

About You...

You will need:

Driving licence and access to own vehicle (essential)

MS Office skills and experience

Confident and clear telephone manner

Exceptional attention to detail

The Reward...

Competitive salary

Benefits include 25 days’ holiday, parking space, mobile phone, life insurance cover

Central Douglas office location

We have a new opportunity to join an established eGaming and Lotto operator as a Financial Crime Officer. You’ll primarily hold responsibility for conducting in-depth investigations in to issues escalated by the Finance and Verifications Teams.

The Role...

Your key responsibilities will include:

Identification and reporting on new fraud patterns, configure tools to mitigate changed trends and make recommendations for amendments to tools which are not adequate

Analysis and reporting of Fraud and Investigation activities

Management of investigations into fraud complaints, bonus abuse, and protection of vulnerable persons

Prevention and tracing of fraudulent deposits

Obtain and verify EDD documentation where required, identified by the system or escalated from the Verifications Team

About You...

You will need:

A recognised Fraud or Risk management qualification would be advantageous or willing to work towards one

Experience working in a financial crime, fraud, risk, or regulation role

Understanding of governance, fraud and investigation policies and management practices.

Working knowledge of Isle of Man Gambling Supervision Commission, United Kingdom Gambling Commission’s and Jersey Gambling Commission legislation, would be desirable

The Reward...

Competitive salary

Comprehensive benefits, including private health insurance and life assurance cover, company pension scheme, and annual leave increasing with each year of service

We have a fantastic opportunity to join an iGaming group as their Promotions Manager. Our client is looking for a highly motivated individual to work closely with the Promo Unit Team Lead, Promo tools Product Owners, and their Content Delivery Managers.

The Role...

Your core responsibilities will include:

Planning, creating, designing and announcing contests, tournaments, including back office mechanics and other promotional tools

Maintaining a full calendar of events

Coordination of promotional materials - liaising with the Art team to ensure timely delivery

In depth monitoring, analysing and reporting on the performance of events to make considered recommendations for future activities

About You...

You will need:

Proven experience in managing promotions, preferably in the gaming/casino industry

Prior experience as a marketer, with a well-rounded skill set, including CRM

A passion for data-driven research and analysis

The Reward...

Competitive salary

Central Douglas located office with flexible / hybrid working policy

An iGaming client of ours is seeking an experienced Social Media & Community Manager. They role holder will work closely with the PR and Marketing Manager, and will oversee all social media management, strategy, brand promotion, design, and content plans.

The Role...

Your key responsibilities will include:

Social Media Management - social media administration, current brand presentation, profile design, cooperation with, and moderation of the audience

SMM Strategy - developing a brand promotion strategy, measuring effectiveness using analytics tools, setting and purchasing targeted advertising, attracting new subscribers

Brand Promotion - strengthening the attendance and creating a positive brand attitude, finding platforms and methods to increase brand awareness, analysing KPI, advertising and promotion for attracting new audiences

Content Plan - creating and managing the content plan, according to the general strategy and roadmap of the company

About You...

You will need:

Knowledge in the iGaming industry, understanding of the market specificity, and experience in gambling is advantageous

Excellent copywriting skills and experience using Photoshop, Figma and Canva

An up to date portfolio of your previous work, included as part of any application

The Reward...

Competitive salary

Central Douglas located office with flexible / hybrid working policy

We have an exciting opportunity to join an iGaming group as a Research Analyst & Sales Assistant. You will work closely with the Head of Sales, Head of Account Management, and Account Managers to provide full administrative support.

The Role...

Your core duties will include:

Leading market research and lead generation processes

Managing and updating the CRM, plus any documentation as required

Undertaking competitor research, and presenting findings

Researching new leads, and do pre-qualification based on findings

About You...

You will need:

Experience in the gaming industry and an understanding of software development processes is advantageous

Good understanding of both qualitative and quantitative research methods

Experience with a CRM (Jira)

Strong analytical skills, and experience in gathering, manipulating, interpreting and presenting data

The Reward...

Competitive salary

Central Douglas located office with flexible / hybrid working policy

Are you an experience Affiliate Manager who is ready to demonstrate your skills in the fast moving cryptocurrency space?

The Role...
Working alongside fellow affiliate specialists, you will be responsible for engaging new and existing affiliates, supporting on boarding, and strengthening relationships. You will:
Utilise a variety of channels to engage with new affiliates and manage existing
Optimisation and ROI analysis for affiliates
Develop, deliver and monitor affiliate recruitment campaigns
Support the onboarding experience and give existing affiliates effective and timely responses
Support marketing colleagues with the implementation of wider marketing strategies

About You...
You will have proven experience as an affiliate operative, alongside:
Experience in a customer facing brand, preferably in fintech or financial services
Curiosity about cryptocurrency and the blockchain space
Proven experience working across different marketing channels, especially social and growth marketing
Ability to analyse high volumes of data and produce accessible reports

The Reward...
Upon joining this innovative, fast paced environment you will receive:
A competitive salary
Core business hours
Central Douglas working location

Are you an experience Affiliate Manager who is ready to demonstrate your skills in the fast moving cryptocurrency space?

The Role...
Working alongside fellow affiliate specialists, you will be responsible for engaging new and existing affiliates, supporting on boarding, and strengthening relationships. You will:
Utilise a variety of channels to engage with new affiliates and manage existing
Optimisation and ROI analysis for affiliates
Develop, deliver and monitor affiliate recruitment campaigns
Support the onboarding experience and give existing affiliates effective and timely responses
Support marketing colleagues with the implementation of wider marketing strategies

About You...
You will have proven experience as an affiliate operative, alongside:
Experience in a customer facing brand, preferably in fintech or financial services
Curiosity about cryptocurrency and the blockchain space
Proven experience working across different marketing channels, especially social and growth marketing
Ability to analyse high volumes of data and produce accessible reports

The Reward...
Upon joining this innovative, fast paced environment you will receive:
A competitive salary
Core business hours
Central Douglas working location

We have an exciting opportunity to join a well-established Trust and Corporate Service Provider as Associate Director. Reporting to the MD, you will develop new client business, cultivate relationships with existing clients, whilst building and maintaining a strong network of third party intermediary contacts.

The Role...

Leading the Client Services Team, your core responsibilities will include:

Managing the team’s daily operations, providing management, coaching and development

Display and develop a detailed knowledge of client structures, and position yourself to identify client needs

Presenting to potential clients and outlining trust and fiduciary structures, as well as overseeing and collaborating in the design, marketing, promotion, delivery, and quality of trust products and services

About You...

A relevant professional qualification (STEP, ICSA/Governance Inst, ACCA or ACA) – essential

Proven experience working at a senior level as a Trust & Fiduciary expert – essential

Experience and knowledge of a broad range of property, commercial, tax, and trust matters – essential

The Reward...

Competitive salary with a comprehensive benefits package including, 32.5 days holiday (plus public holidays), contributory pension scheme, permanent health insurance, and central Douglas car parking.

We’re looking for a dedicated compliance professional to join our client on a permanent basis. Joining as Head of Compliance/MLRO/DPO applicants should have an ICA qualification and management level experience.

The Role...

You will monitor compliance adhering to the Rulebook and any other applicable requirements, and:

Write quarterly monitoring reports for the board, and provision of other compliance reporting information
Write MLRO Board reports
Write and prepare the AML/CFT risk assessment
Implementation of procedural changes as a result of regulatory change
Risk reviews and client onboarding including the approval of due diligence and client checks

About You...

You will have excellent interpersonal skills and the ability to develop a small team, alongside:

Excellent management experience within a compliance function
Compliance knowledge across the board
Previous experience within a similar role

The Reward...

You will receive:

A competitive salary
Permanent Contract

We have a brilliant opportunity to join a private wealth group on a permanent basis as an Assistant Company Secretary. This role will work in consultation with the Group Company Secretary, in-house Legal Counsel and any other company secretaries that may be appointed for subsidiaries that are based in other jurisdictions

The Role...

This position will assist with the core day-to-day company secretarial responsibilities

Your core responsibilities will include:

Assist in the provision of comprehensive company secretarial support to a number of boards and board committees

Help maintain board and board committee calendars, seeking and monitoring director availability for additional meetings as necessary

Help maintain accurate documentation of corporate governance activities and processes

About You...

You will need:

Relevant professional qualification, e.g. Chartered Governance Institute

Experience in a company secretarial or senior administrative role, preferably within a regulated/financial services environment

Detailed knowledge of UK Corporate Governance Code and the IOM Companies Act and other relevant statutes

The Reward...

Competitive salary and comprehensive benefits package, including private health care, pension, electric vehicle & cycle schemes and more!

Douglas located office

Our client’s Isle of Man based tax team provides services to every division of the business, and they’re looking for an experienced tax manager to join them!

The Role…

The role will involve providing tax advice internally within the group and to external clients across an interesting and varied range of sectors. As Tax Manager you will have the opportunity to:

Focus on UK and Isle of Man tax matters for corporate, trust and personal clients
Become involved in providing a high level awareness of international tax
General advisory work
Liaise with client facing employees on client queries

About You…

Ideally you will be CTA, ATT, ACA, or ACCA qualified and have experience of

Advising UK resident non UK domiciled clients and international clients with UK assets
Advising on UK tax matters for offshore trustees, UK beneficiaries and UK settlors
A working knowledge of IOM or UK VAT
Ability to demonstrate continued professional development

The Reward…

This is an exciting opportunity to join a growing team and you will be rewarded with:

Competitive salary
Performance related bonus
Full training and career opportunities