An international Life Assurance company are seeking a Senior Administrator within their Technical & Tax Reporting team, the main purpose of this role is to contribute to the Chargeable Events reviews, production of certificates and support the annual HMRC submission in accordance with UK regulatory requirements.

The Role...
To contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached.
Investigating and resolving complex Chargeable Events cases and queries in a professional and timely manner
Reviews of Chargeable Events for UK clients and producing certificates
Chargeable Events data submission to UK HMRC
Ensuring all own and team work is completed within the team’s SLAs and high quality standards

About You...
Good communication and interpersonal skills
Ability to work well individually and as part of a team
Ability to work to tight deadlines
Previous Life office experience is desirable but not essential
Previous Chargeable Events experience is desirable but not essential
Innovative, takes bold steps forward

The Reward...
Competitive Salary
Benefits package

Our client, an International Bank, are looking for a Transaction Monitoring Analyst to investigate alerts to establish if the transactions is or is not suspicious evidencing the full investigation in the alert.

The Role...
You will be liaising with customers and business to accurately collect and analyse the required information. Alongside:
Authorising and investigating all transactions to the KPIs
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Responding to queries from customers promptly and tactfully within our SLAs

About You...
You will need strong customer service abilities, and demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of the industry and its customers
Experience of managing stakeholder relationships
An aware of AML and Transaction Monitoring

The Reward...
You will be offered a competitive salary, along with:
Either a permanent or temporary contract
Hybrid working
Benefits package

We are currently seeking a Client Services Manager to provide management support to the team who are responsible for all aspects for all aspects of product administration and relationship management.

The Role...

You will focus around supporting excellent customer service through relevant leadership and your key responsibilities will include:

Provide people and performance management, development and coaching support for team members

Proactively encourage team working, collaboration and cross-skilling within the team

Role model behaviours, which support a culture of high performance, empowerment, accountability and professionalism at all times

Completion of management and audit actions for Client Services in a timely manner

Ensure compliance and regulatory legislation requirements are met and adhered to

Support the team, including answering queries, training, and coaching

About You...

You will need previous experience in Life Assurance or Customer Service industry, you will also:

Have a proven track record in a leading a team to develop business objectives.

Highly self-motivated individual who actively leads, supports and drives change initiatives

Ability to manage and prioritise own and team workloads in a fast-paced environment

Be passionate about delivering excellent customer service

The Reward...

You will receive a full-time permanent contract, alongside:

Competitive salary

Benefits package

Central Douglas location

We are currently seeking a Risk Officer to join a Client Services Team to administer operational risk management, supporting the business to mitigate risks arising from internal processes, people and system.

The Role...
You will be required to investigate deficiencies in key controls relating to procedures/processes of the business and will be required to improve the control environment, the key responsibilities will include:
Work with the Senior Manager of Client Services to fully embed Operational Risk Framework

Develop, produce, and administer regular reporting of all Key Performance Indicators and Key Risk Indicators and monitor team performance, escalating any area of concern promptly to Senior Management Team

Produce a standard reporting format for Quality Assurance completed to be used in board and Group Risk Forum reports

Regularly report findings highlight underlying trends and/ or Root Cause to Senior Management Team and operational Team Leaders

Proactively work with Management team to agree any remediation work and actions required as a result of a Risk Event and/ or any controls that are not operating effectively

Report and track progress on all outstanding actions, ensuring completion of remediation work in line with management action due dates

About You...

You will have previous experience within an Operational Risk Management position, and be:

Highly self-motivated individual who has strong problem-solving skills

Excellent verbal and written communication skills to a wide range of audiences

Experience in handling external telephone calls with both clients and independent financial advisors

Previous experience in Life Assurance or a similar customer service-based industry

The Reward...

You will receive a permanent full time contract alongside:

Competitive salary

Benefits package

Central Douglas Office location

Our client, a Trust and Corporate Service provider is seeking an Assistant to support the Art Foundation Coordinator, this position will also cover reception duties.

The Role...

As an assistant you will be required to support the Art Foundation Coordinator, your responsibilities will include:

Monitoring the email inbox

Sending updates to schools and 3rd parties and sending event invitations while managing RSVPs

Assisting with exhibition and awards nights including pre and post event work

Reception duties to include answering the telephone, meet and greet clients & sorting post


About You...

You will have good written and oral communication skills, alongside:

The ability to work to tight deadlines

Good attention to detail

Able to work with minimal instigation or oversight.

The Reward...

You will receive a competitive salary, along with:

Benefits package

Central Douglas office location

Permanent, full time contract

We are currently seeking a Trainee Accountant to join an International Life Assurance company on a permanent full time basis.

The Role...
You will take ownership of the preparation and financial reporting requirements according to company policy and service level agreements, you will also:
Ensure deliverables are produced to a high degree of accuracy on a timely basis
Management information packs are prepared in accordance with the service level agreements and internal reporting timetable
Financial information produced reflects the results of the entity, with variances investigated and reported
Manual adjustments are recorded accurately and on a timely basis
Ensure variances and reconciling items are investigated, understood, resolved and reported
Interpret quantitative and qualitative information to achieve objectives and produce effective solutions to problems

About You...
You will have 5 GCSES grade C or above in Maths and English, alongside:
Working towards or willing to commitment to obtain qualifications (ACA, CAT, ACCA)
Able to demonstrate high level of accuracy, strong numerical skills, strong analytical and problem- solving skills
Experience of working to deadlines and under pressure
Excellent IT skills
Ideally have experience in an accounting function

The Reward...
You will receive a full time, permanent contract, as well as:
Competitive salary
Benefits package

We are looking for a corporate governance officer to provide administration, company secretarial and general management services to client companies/funds

The Role...

Joining on a permanent basis, your main duties will be to ensure compliance with applicable regulations and guidelines, and with the companys established policies/procedures and corporate governance framework, whilst ensuring high standards of customer service are met at all times. You will:

Carry out the company secretarial tasks for a portfolio of fund and company clients, including but not limited to all statutory duties
Support the clients in their general administration and management as required, including shareholder servicing, stock exchange operations, contract administration and board meetings
Assist with the opening and operation of bank accounts of fund and company clients
Assistance and fulfilment of CRS/FATCA obligation, economic substance rules etc
Ensure compliance with applicable codes in legislation, in particular but not limited to customer due diligence, in accordance with the ALM/CFT rules and the completion of risk assessments

About You...

You will have strong working knowledge and understanding of fund administration, private and listed company administration, corporate structures and governance processes and procedures, as well as:

Working knowledge of all statutory related operating systems to be used by the company
Working knowledge of stock exchange listing rules, and corporate governance codes
Previous experience within a similar role
Understanding of data protection

The Reward...

You will be based in central Douglas and will receive:

Full time, core business hours, permanent contract
Competitive salary
Supportive working environment

Our client, an international Life Assurance company, is seeking an Administrator to join their EMC Operations Team

The Role...
Liaise with External Account Managers & Custodians (EMCs) to set up new external managed accounts as required.
Arrange payment to, or request money from, external managers as required
Assist with reconciliations and data cleansing activities

About You...
Have previous experience in financial services
Experience in a customer facing role
Minimum of 5 x GCSE (or equivalent) grade C or above, including English and Maths

The Reward...
Competitive salary
Benefits package

Our client, a leading Life Assurance company, is seeking Administrators within multiple areas of their business to include Advisor Services, Payments, New Business and Client Services.

The Role...
The successful candidate will be responsible for:-

Contributing to the delivery of their own and the teams objectives, ensuring that the organisations strategic goals are reached. To achieve this delivery requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you...
Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.

The Reward...
A competitive salary and benefits package will be offered to the successful candidate.