Our client, a leading Life Assurance company, is seeking a Spanish Speaking Administrator to contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached.

The Role...
The successful candidate will be responsible for:-

Responsible for the accurate and efficient completion of administrative tasks provided to you. This requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you...
Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.
Fluent written and verbal in Spanish and English

The Reward...
A competitive salary and benefits package will be offered to the successful candidate.

Our client, a leading international provider of corporate, trust, tax, accounting, and fund administration services, is seeking a Compliance Assistant.

The Role
You will work closely within the compliance team to assist in a variety of administration and compliance tasks, your key duties will include:
Assist with the take on of new business
Support the team in providing advice on compliance matters to stakeholders across the business
Be involved in remediating and reviewing KYC files and obtaining necessary documentation
Research and develop an understanding of changes in legislation, and how they would affect the business
Support the team with compliance monitoring, audits and risk assessments

About You
You will be an enthusiastic individual with experience working in an office or similar environment, and hold the following knowledge and attributes:
A knowledge of compliance, regulation and legislation
5 GCSES at grade C or above including English and Maths
A high level of accuracy and attention to detail
Excellent written and verbal communication skills

The Reward
You will receive a full time permanent contact, alongside:
Competitive salary
Company benefits package
Full training and career opportunities

Our client, a global commodity trading and shipping business, is seeking a Trading Support Officer.

The Role...

You will be assisting traders and your main responsibilities will include:
Monitoring and reporting of affiliate inventory
Purchase and Sales contracts review
Weekly/monthly management and affiliate reporting
Reporting of open derivative and physical positions, ensuring compliance with Trading Policies

About You...

You will have strong numeracy and administration skills, alongside:

A positive attitude and wiliness to learn new skills
Knowledge of International Business, Economics and Statistics
Some previous commercial experience and business acumen

The Reward...
You will receive a full time, permanent contract
Competitive salary
Company benefits package

Our client, a specialist retail and instillation company, is looking for a Trade Counter Sales Assistant.

The Role...
You will serve/sell all customers with a friendly and amenable attitude, and your responsibilities will include:
Being able to pick and process customers’ orders of their required products
Answering phone calls and responding to email enquiries
Memory retention for products, systems and processes
Perpetual stock/inventory counts, awareness of low stock and reporting the need to order more goods
Keeping the shelves replenished and in a presentable manor

About You...
You will have good customer service skills, and ideally hold the following experience:
Experience in a plumbing or merchant environment
Previous sales experience
Ability to work from 7.30am – 5pm, Monday-Friday + Saturdays on a rota system

The Reward...

You will receive a 42.5 hour week permanent contract, alongside:
Company benefits package
Competitive salary

A Personal Banker is sought by an international banking organisation to operate as the first point of contact to International Personal Banking clients. You will be offering financial solutions within defined parameters and governance processes.

The Role...
It will be your responsibility to build and nurture relationships with customers, as such, you will
Deliver an exceptional level of customer service through a variety of mediums, including phone, email and face to face
Prioritise workload to ensure targets are attained, supporting colleagues with work allocation and delivery to ensure high standards of customer service across the team
Engage proactively with other departments, keeping up to date with professional reading and completing internal training requirements
Identify and plan continuous improvement and innovation initiatives. Review existing client products to determine cross sell opportunities and to advise of new products available, referring to the New Business team to support cross-sale targets

About You...
Ideally, you will be proactive and adaptive at working in a dynamic business environment. You will need
Customer service experience preferably within banking
Ability to build a rapport with customers over a variety of mediums
Great problem-solving skills, able to respond to customer queries efficiently

The Reward...
This is the perfect opportunity to join a company with bases across the globe. In return for your hard work, you will receive
Salary commensurate with skills and experience
Full company benefits package

Our client, an investments and banking firm, are seeking a Bank & Client Operations Team Leader to deliver operational services to our clients in line with agreed processes and service levels within business risk appetite and AML/CFT controls.

The Role...

You will provide people leadership to a team responsible for delivery of services to the Banks clients and your duties will include:

Monthly 1:1’s providing feedback and coaching against core objectives
Training plans prioritised according to business needs
Management of holidays to ensure sufficient cover to deliver core services and to schedule testing and project activities
Return to Work and Performance Improvement Plans as required
Oversight of performance, including client experience, adherence to service levels and controls
Accountable for monitoring and reporting assigned risks/measures

About you ...
To succeed in this role you have a proven track record in leading team, and have the following knowledge and experience:
To ability to coach and develop others
Knowledge of Bank products, processes, and banking systems
The ability to verbally, and in writing, communicate clear and concise messages to clients and colleagues
Knowledge of AML risk mitigation tools and AML processes and procedures

The Reward...

You will receive a full time permanent contract, alongside:

A competitive salary
Central Douglas office location
Company benefits package

Out client, an international Life Assurance company, is seeking a Client Services AML Team Manager to work with Client Services and Compliance Teams to ensure the business meets its anti-money laundering and Countering the Financing of Terrorism regulatory obligations.

The Role...

As manager of the AML Team, you will be responsible for leading a small group of individuals, implementing AML/CFT controls to assist and guide the Client Services Team in discharging its AML/CFT responsibilities, and your main duties will include:

Assuming responsibility for the accuracy and quality of the AML Team’s procedures and support documents used by the Client Services Team when undertaking its daily tasks
Identifying future and ongoing AML/CFT development needs, supporting training queries and AML/CFT development across Client Services
Maintains the framework for recording, reviewing and reporting of AML/CFT incidents
Supporting and managing through to product application, enquiries relating to potential new business cases which have complex and technical AML/CFT characteristics

About You...
You will be a leader committed to continuous improvement and service excellence and will have the following skills and experience:
Ability to work well with a variety of individuals across the business including Senior Management, Compliance, Client Services Management and staff at all levels of the business
Strong Regulatory knowledge and experience
Leadership skills with demonstrated experience collaborating, coaching and developing team members
Demonstrated experience engaging and influencing stakeholders at various levels
Constantly mindful of achieving positive customer outcomes

The Reward...
You will receive a full time permanent contract, alongside:
Competitive salary
Company benefits package

We have a brilliant opportunity for an individual passionate about IT, to join an international life assurance company, as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes.

The Role...
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.
Your core responsibilities will include:

Run and monitor Batch Processes for the key line of business systems
Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
Ensure provision and availability of IT systems and functions to End Users

About You...
You will have previous relevant Service/Help Desk experience, and have the following:
Customer Service experience, face to face, remotely and over the phone
Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
An understanding of Virtual Server/Desktop environments, preferably VMWare

The Reward...

You will receive a full time permanent contract, alongside:

Competitive salary
Benefits package
Douglas office based location; although on occasions, there will be the requirement to work from the office based in Castletown

Our client, an international Life Assurance firm, are seeking a Customer Services Administrator within their Agency & Commissions Team.

The Role...
You will be dealing with enquiries by email and telephone from the sales team and intermediaries, and the main duties will include:

Processing instructions received from intermediaries to amend their agency details; for example – change of contact details, change of ownership, structure or directors and amendments to bank account details.
Investigating commission and investment adviser fee queries
Administering new suitable certifier applications
Setting up online access for Agencies and answering online queries

About You ...

To ensure that this role is carried out to the desired level, the successful candidate should ideally have the following skills and experience:

An awareness of the Anti-Money Laundering Regulations and knowledge of Customer Due Diligence requirements
An awareness of different UK and International payment methods
Have good organisation skills with the ability to communicate effectively both verbally and in writing
Ability to deliver accuracy and quality performance

The Reward ...

You will receive a full time, permanent contract, alongside:

Company benefits package
South of the Island office location

Our client, a leading Life Assurance company, is seeking a Swedish Speaking Administrator to contribute to the delivery of your own and the team’s objectives, ensuring that the organisations strategic goals are reached.

The Role...
The successful candidate will be responsible for:-

Responsible for the accurate and efficient completion of administrative tasks provided to you. This requires excellent, proactive and quality based customer service across a range of service disciplines.
To enable this multi-disciplined approach cross-skilling, learning and development are an integral feature of the Client Services philosophy.

About you...
Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.
Fluent written and verbal in Swedish and English

The Reward...
A competitive salary and benefits package will be offered to the successful candidate.

We have a fantastic opportunity to join our client as a Payments & Technical Support Administrator on a 12 month FTC. This role will be covering the provision of payments services to all clients, including monies in and out, as well as trading and treasury management payment.

The Role...

Assisting the Payments and Technical Support Manager, the role will be varied with core responsibilities including:

Preparing, authenticating, and authorising client payment requests and daily incoming fund receipts

Ensuring bank reconciliations are monitored, investigated, and resolved in a timely fashion

Conforming to the Company’s AML procedures and guidelines at all times

About You...

You will need:

Proven prior experience of payments services provision

Strong IT skills are required in all Microsoft applications. I-DCRM, Jira and Lucid charts would be advantageous

Strong client communication skills (verbal and written) in relation to routine matters, along with being detail orientated, with a high degree of accuracy

The Reward...

Competitive salary
Douglas office location

Our client, a leading international corporate service provider, is seeking a full-time Bookkeeper.

The Role...
You will be maintaining bookkeeping records from client data using electronic systems and the key duties will include:
Preparing accounts from records maintained by the client or client manager
Preparing bank reconciliations
Compiling financial and other statements and reports
Maintaining essential accounting records and files
Inputting of transactions and production of financial statements for various company and trust entities

About You...
You will be a confident and proficient in double entry bookkeeping with comprehensive experience and knowledge of booking principles and hold the following attributes:
Knowledge of principles, methods and procedures used in modern accounting
Knowledge of bookkeeping principles relating to trust and company structures
Ability to analyse bookkeeping problems, to organise assigned work and to develop effective work methods
Achieved bookkeeping certificates or qualifications, or willing to attain such qualifications
Experience of bookkeeping within a corporate services provider setting

The Reward...
You will receive a full time permanent contract alongside:
Competitive salary
Performance-related bonus
Benefits package