We have a brilliant opportunity for an individual passionate about IT, to join an international life assurance company, as an IT Service Desk Analyst / Batch Operator. The position combines day-to-day troubleshooting, with the running and monitoring of late evening/morning batch processes.
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. An additional shift allowance will be paid in recognition of the unsociable hours.
Your core responsibilities will include:
Run and monitor Batch Processes for the key line of business systems
Provide first line Service Desk Support addressing and resolving incidents and problems reported by the user base
Ensure provision and availability of IT systems and functions to End Users
You will have previous relevant Service/Help Desk experience, and have the following:
Customer Service experience, face to face, remotely and over the phone
Experience in troubleshooting Microsoft Operating Systems, Applications, Printers and Network faults
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure
An understanding of Virtual Server/Desktop environments, preferably VMWare
You will receive a full time permanent contract, alongside:
Douglas office based location; although on occasions, there will be the requirement to work from the office based in Castletown
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