An exciting opportunity has arisen for a Trust Officer, to join an International Wealth Management and Corporate Service Provider on a full time permanent basis.

The Role...

On a daily basis you will:

Deal accurately with all issues and administration related tasks for a portfolio containing some complex structures, receiving, and handling efficiently all communications

Administering an allocated caseload of clients, competently and autonomously with limited support of other team members

Responsibility for all aspects of day to day Trust administration for a portfolio of clients

Direct client and intermediary contact (written and verbal)

Maintenance of Trust Accounts

Production of Minutes


About You...

You will have proven experience in a similar role, alongside:

Be FSA approved to be a director on client companies

Strong technical TCSP knowledge

Fully or part-qualified ICSA / STEP

Strong organisation and control of workflow ability for self and team

Ability to take responsibility, good level of judgement and logical approach to problem solving


The Reward...

You will be based in the Centre of Douglas and will receive:

Competitive salary

Benefits Package

Supportive working environment

We’re looking for a cash centre supervisor to join our client’s busy team on an initial 18 month contract.

The Role…

On a daily basis you will liaise with customers and businesses to accurately collect information in order to solve their queries, and:

Authorise and investigate all transactions to KPIs and SLAs
Collect and analyse the required information from the customers and businesses
Review processes which would be automated or enhanced to improve the customer and business experience
Review processing errors and customer complaints to identify trends and training needs

About You…

In order to excel in this role you’ll have strong customer service abilities and excellent attention to detail, you’ll also:

Work well in a fast paced environment and have good organisational skills to deliver to deadlines
Be able to showcase knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Have previous experience within a similar supervisory role

The Reward…
This role is on an 18 month contract basis
Competitive salary

Our client, a leading advisory, tax and assurance firm is seeking an Administrator for their Pension team

The Role...

Processing payments of invoices
Processing payments of member benefits and tax
Processing investment trades to fund for invoices/benefits
Compliance monitoring reviews and client risk assessments
Preparing financial files for annual accounts work
Following up information/documentation requirements
Other general administrative and filing duties

About You ...

You will hold a minimum of 5 GSCEs at grade C and above which must include Maths and English and 2 Grade C’s at A level standard and have the following skills and experience:
Previous experience in an office administration position
Good communication both written & verbal

The Reward...

You will receive an excellent benefits package, alongside:
Central Douglas office location
Salary based upon experience

Our client, a leading financial services group is seeking an Account Services Administrator.

The Role...

You will provide administrative support across the Account services supporting the Debit Card, Internet Banking, Scanning & Static teams. Your key responsibilities will include:
Maintain and update customer information on a continuous basis following set processes and procedures
Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients
Maintains professional knowledge, pro-actively gain an understanding of the end to end processes across all operations processing functions
Adhere to the standards, policies, procedures, service charters as well as service level agreements with internal and external clients

About You ...
You will hold 5 GCSEs at grade C or above including English and Math and will have the following skills and experience:
Previous experience in an office administration position, ideally within banking operation
Good communication both written & verbal

The Reward...
You will receive a permanent contract on a full time basis, alongside:
Central Douglas office location
Competitive salary

We are seeking a Junior Insurance Technician to join our client\'s team to provide excellent customer service and ensure efficient resolution of issues.

The Role...

As a Junior Insurance Technician, you will be responsible for the following:

Dealing with over 300 shipping companies
Opening and confirming Additional Premium calls
Closing Additional Premiums
Issuing all relevant documentation to members
Responding efficiently to member questions
Becoming proficient in using internal systems BoWoS and BLUR

About You...

The successful candidate will possess the following skills and experience:

Excellent attention to detail
Strong customer service skills
Excellent communication skills, both written and verbal
Ability to work under pressure
Proficiency in Microsoft Word and Excel
Enthusiastic and motivated

The Reward...

In addition to a competitive salary, you will have the opportunity to work in a dynamic and supportive team environment.

We have an excellent opportunity for a Client Administrator to join our client. This role will work closely with the small team to provide high quality support to clients through general administration, payment processing, basic bookkeeping, and compliance-related duties.

The Role...

Core responsibilities will include:

Managing strong client relationships by acting as a point of contact and meeting their needs with insightful and bespoke solutions

Liaising with stakeholders to manage developments and work with various divisions across the Group to support the clients’ requirements

Maintaining and developing banking relationships to ensure a smooth onboarding experience for both the clients and the banks

About You...

You will need:

ICSA certificate or CIFA qualification, or be willing to attain such qualifications

Experience of a corporate service provider environment or similar client-facing role

Excellent written and verbal communication skill

The Reward...

A competitive salary and performance-related bonus’ and more!

Central Douglas office location

Our client, an international bank, is seeking a Senior Payments Administrator to join their team on a permanent basis. The role holder will assist the manager in managing workflows and ensuring that work load is managed and distributed across the team, and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

The Role...

The successful applicant will provide specialist technical support to the payments team by validating, authorising, processing and releasing outward payments accurately and timeously to ensure service levels are adhered to. You will:

Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to

Perform reconciliations on all accounts, that are allocated to the unit using the automated reconciliations system
Participate in, and support the resolution of queries relating to payment investigations , as well as any suspicious activity, reconciliation issues and other concerns

Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs

About You...

Applicants should have proven experience within an operations environment, preferably within banking, and:

Previous experience within a payments position would be beneficial

Strong computer skills including Microsoft packages and banking software

Ability to work within a team, take instructions and give instruction to junior team members

The Reward...

You’ll be joining an international bank based in Douglas, and will receive:

Full time, permanent contract

Salary in line with skills and experience

Ready to take your fiduciary experience to the next level? We are looking for a Fiduciary Administrator! We are seeking a talented individual to join our client’s team on a full-time or part-time basis. This is an exciting opportunity to support a team of administrators and contribute to the company’s success.

The Role...
As a Fiduciary Administrator, you will:

Prepare and file statutory documents, ensuring accuracy and compliance
Maintain the Beneficial Ownership Register, updating relevant registries
Accurately update and maintain the client database software
Process bank payments using various online platforms
Handle fee invoices and monitor debtors
Provide excellent support services to the team and clients

About You...

To excel in this role, you should have:

Strong knowledge of the fiduciary services industry and experience in a professional office environment
Experience in preparing and filing statutory documents
Familiarity with beneficial ownership frameworks and relevant databases
Excellent organization and time management skills
A positive, flexible, and proactive approach to work
Proficiency in Microsoft Office applications
4 GCSEs (or equivalent) at grade C or above, including Maths and English
Qualification or willingness to work towards professional certifications such as CGI Foundation Programme Certificate in International Finance and Administration or STEP Certification in International Trust Management
Working knowledge of ViewPoint

The Reward…

Competitive Salary & permanent contract - Ramsey based role.

Our client is seeking Senior AML Administrators business due to company growth. You will be responsible for performing the review and monitoring of high risk and PEP cases.

The Role...

The successful candidate will be responsible for:-

Monitoring reviews of High Risk cases and PEP cases

Being a key contact point for AML/CFT enquiries

Receiving and evaluating referrals of potential PEPs from the business

Providing expert support on the businesses’ Customer Risk Assessment and Trigger Event Review framework

Quality Checking and Quality Assurance of the AML Team’s work

Reviewing and escalating AML/CFT breaches

Supporting the wider business to meet timely and accurate AML/CFT regulatory reporting requirements

About you...

Requirements for the roles are:-

Previous Life office experience is desirable, however if you have experience from financial services or compliance that will be considered

Good communication and interpersonal skills

Ability to work well individually and as part of a team

Ability to work to tight deadlines

Anti-Money Laundering and Countering Financing of Terrorism experience is desirable but not essential

The Reward...

A competitive salary and benefits package will be offered to the successful candidate

A new vacancy has arisen for a Trainee Accountant to study towards the ACCA qualification within a busy general accountancy practice and trust and corporate service provider. The successful candidate will join one of the accountancy teams where he/she will report directly to a Manager or to a more senior trainee/administrator.


The Role...

The duties of a Trainee Accountant would typically involve (but are not restricted to) Accountancy, Taxation, Audit, Trust & Company Administration, and various other ad-hoc responsibilities as required.


About You...

Ambitious and determined to study hard to complete the challenging ACCA professional qualification whilst managing full time employment

A graduate with a 2.1 degree or higher

An excellent communicator with strong organisational skills

Prepared to take on responsibility and ownership of tasks

Attentive to detail


The Reward...

Full time business hours; Salary increasing in increments with each exam pass; Company benefits package.

Our client, a leading Life Assurance company, is seeking Senior Administrators within multiple areas of their business due to company growth.

The Role...

The successful candidate will be responsible for:-

Contributing to the delivery of their own and the teams objectives

To achieve this delivery requires excellent, proactive and quality based customer service across a range of service disciplines

Administrative and customer service duties

About you...

Requirements for the roles are:-

4 GCSEs Grade C to include Maths and English and/or NVQ Level 2 – or equivalent.

Previous experience in a similar capacity would be desirable

Life Assurance experience would be advantageous but they will consider previous finance sector experience

Excellent Customer service skills

The Reward...

A competitive salary and benefits package will be offered to the successful candidate

We’re looking for a Senior Administrator to join the onboarding and new business team of an international life assurance provider. In this role no two days are the same, you’ll be actively engaged in the resolution of customer and advisor queries, amongst other tasks.

The Role...

You will be an active and positive team member focused on providing the best possible customer experience within the customer contact area, specifics include:

Achieve an average quality score of 90%
Proactively identify enhancements to processes and contribute towards their implementation
Identify, understand and collate customer needs, requirements and feedback
Engage and collaborate with peers across both the international business and the wider group to ensure that experiences and successes are shared
Ensure all queries are dealt with in a timely manner and escalating if needed

About You...

You will demonstrate enthusiasm and a positive approach to working performance whilst being:

Open and able to adapt to change
Articulate and possess excellent communication skills
Strong team player who is able to work with limited supervision
Experience within a life assurance environment
Minimum of 5 GCSE grade A* - C including English and Mathematics

The Reward...

You’ll be joining a diverse and inclusive international employer, where you’ll receive:

Comprehensive benefits package
Competitive salary
Opportunity to learn and develop skills further