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Customer Service Advisor, Permanent Job, Isle of Man

Permanent
Customer Services & Sales
£25,000 – £50,000
PP12303

Description

Do you enjoy helping others and want to build a rewarding career in customer service right here on the Isle of Man? Our client is seeking enthusiastic and people-focused Customer Service Advisors to join their growing team based locally.

The Role

Be the go-to support for customers and help them stay connected across the Island and beyond.


  • Manage inbound and outbound calls as well as online customer queries

  • Support with service issues, technical queries and general product advice

  • Promote and explain services including broadband mobile and fibre

  • Troubleshoot faults and escalate where necessary to ensure quick resolution

  • Accurately process customer orders and update internal systems

  • Carry out admin tasks including registrations and data updates

  • Communicate major issues to technical and product teams promptly

  • Deliver service with a smile while embracing the company values



About You

You will bring strong communication skills and a positive attitude to every conversation.


  • Experience in a customer-facing role and a natural drive to help others

  • Excellent phone manner with strong listening and interpersonal skills

  • Clear written and verbal communication able to explain things simply

  • Organised and detail-focused with the ability to manage your time

  • Willing to work shifts including evenings weekends and bank holidays

  • A team player with a calm and cheerful approach even under pressure

  • An interest in telecoms and technology is a real bonus

  • Previous sales or technical experience is desirable but not essential



The Reward


  • Work in a modern customer contact centre serving our Island community

  • Be part of a friendly supportive and passionate team

  • Comprehensive training and opportunities to grow your skills

  • Flexible shifts between 8am and 8pm Monday to Friday and 9am to 6pm Saturdays

  • Some bank holiday cover included on a rota basis

  • Join a company that values teamwork learning and customer care