Do you enjoy helping others and want to build a rewarding career in customer service right here on the Isle of Man? Our client is seeking enthusiastic and people-focused Customer Service Advisors to join their growing team based locally.
The Role
Be the go-to support for customers and help them stay connected across the Island and beyond.
About You
You will bring strong communication skills and a positive attitude to every conversation.
The Reward
The Role
Be the go-to support for customers and help them stay connected across the Island and beyond.
- Manage inbound and outbound calls as well as online customer queries
- Support with service issues, technical queries and general product advice
- Promote and explain services including broadband mobile and fibre
- Troubleshoot faults and escalate where necessary to ensure quick resolution
- Accurately process customer orders and update internal systems
- Carry out admin tasks including registrations and data updates
- Communicate major issues to technical and product teams promptly
- Deliver service with a smile while embracing the company values
About You
You will bring strong communication skills and a positive attitude to every conversation.
- Experience in a customer-facing role and a natural drive to help others
- Excellent phone manner with strong listening and interpersonal skills
- Clear written and verbal communication able to explain things simply
- Organised and detail-focused with the ability to manage your time
- Willing to work shifts including evenings weekends and bank holidays
- A team player with a calm and cheerful approach even under pressure
- An interest in telecoms and technology is a real bonus
- Previous sales or technical experience is desirable but not essential
The Reward
- Work in a modern customer contact centre serving our Island community
- Be part of a friendly supportive and passionate team
- Comprehensive training and opportunities to grow your skills
- Flexible shifts between 8am and 8pm Monday to Friday and 9am to 6pm Saturdays
- Some bank holiday cover included on a rota basis
- Join a company that values teamwork learning and customer care