IT Service Desk Analyst, Permanent Job, Isle of Man

Join a fast-paced and growing team where your passion for technology and customer service can thrive.


The Role
Be the first line of support and play a key role in delivering outstanding IT services across a global business.

• Resolve incidents and service requests efficiently in line with SLAs


• Provide remote and onsite technical support to users across multiple regions


• Identify and escalate recurring technical issues for long-term solutions


• Prioritise tasks based on urgency and business impact


• Contribute to process improvements to enhance service delivery


• Maintain and update user guides and technical documentation


• Support desktop and server environments including third-party interactions


• Participate in the team on-call rota including out-of-hours support


• Carry out patching of systems applications and servers


• Assist with Operational Readiness Testing activities

About You

You will be a proactive problem-solver with a passion for delivering top-notch support and growing your IT career.

• Previous experience in a service desk or IT support role


• Strong troubleshooting and analytical skills


• Excellent customer service and communication abilities


• Detail-oriented with a methodical approach to following procedures


• Ability to handle multiple priorities in a busy environment


• Familiarity with IT Service Desk tools and multi-platform support


• Experience with Microsoft Office products Microsoft Entra Intune Azure


• Knowledge of Apple Configurator Microsoft PowerShell Atlassian tools


• Desire and ability to learn new technologies quickly


• Relevant certifications such as ITIL 4 Foundation or Microsoft qualifications beneficial

The Reward

• Private health care


• Life insurance


• Generous pension scheme


• Supportive and positive team culture


• Commitment to quality and accountability