Product Operations Analyst, Temporary Job, Isle of Man

Join a dynamic Marketing team on a 12 month contract basis, where your passion for client experience and talent for storytelling will help shape products and services that truly resonate.

The Role

Take the lead in amplifying the client voice across the business.

• Organise and facilitate monthly Voice of the Client Forums with key stakeholders


• Present client feedback analysis, product updates, and improvement themes


• Document discussions, share actionable insights, and maintain VoC records


• Analyse feedback from surveys, interviews, and meetings to ensure visibility across leadership


• Deliver regular updates including VoC slides, Townhall summaries, and business-wide reports


• Manage HotJar surveys to collect CSAT and NPS data and assign feedback in JIRA


• Collaborate with Business Intelligence to update dashboards and communicate findings


• Capture and share feedback from client relationship meetings and keep a central feedback repository


• Write and edit press releases, client comms, internal updates, product guides, and leadership briefings


• Support the Marketing team with ad hoc copywriting and editing needs

About You

You are a confident communicator who thrives on collaboration and takes pride in turning insights into action.

• Excellent written communication and copywriting skills


• A strong passion for client experience and continuous improvement


• Confident presentation and stakeholder engagement skills


• Proficiency in Microsoft Office, especially PowerPoint


• Knowledge of JIRA and Power BI


• Familiarity with HotJar, Microsoft Teams, and Loop

The Reward

• Work in a culture rooted in Integrity, Innovation, and Excellence


• Be part of a supportive and values-driven team


• Opportunity to work with international colleagues across the Isle of Man, South Africa, and Jersey


• Contribute meaningfully to how the business evolves and serves its clients