Senior Administrator, Onboarding, Contract, Isle of Man

Step into a senior administration role where you will support business transformation and help deliver a high standard of service for customers and advisers across offshore and international markets.

The Role

This role sits within the Customer Services onboarding team and plays a key part in delivering consistent high quality outcomes across new business and customer queries.

• Resolve customer and adviser queries across offshore bond new business for multiple locations


• Process customer applications and requests within agreed service levels


• Make risk based decisions to protect the business while delivering strong customer outcomes


• Maintain quality and productivity standards in line with team expectations


• Identify opportunities to improve processes and contribute to service enhancements


• Capture and share customer needs feedback and insights to support service design


• Collaborate with colleagues across international and wider business areas to improve the end to end customer journey


• Take ownership of personal development and demonstrate a desire to progress

About You

You bring a positive proactive approach and enjoy working in a customer focused environment where quality and detail matter.

• Strong written and verbal communication skills


• Confident problem solver with a logical and organised approach


• Resilient adaptable and open to change


• Self starter who works well both independently and as part of a team


• High attention to detail with a focus on delivering quality outcomes


• Experience within a life assurance environment is advantageous


• Minimum of five GCSEs at grades A to C or 9 to 4 including English and Maths or equivalent

The Reward

• Six month fixed term contract within a transforming customer services function


• Competitive salary


• Access to learning development and career progression opportunities